GETTING STARTED
Call now to schedule your 15-minute free consultation to discuss your concerns. We can get you scheduled for an intake in which you will share candidly about your concerns. During your intake session we will schedule the first session for you or your child. Sessions are typically 50 minutes for adults and 45 minutes for children. At this time all appointments are being held via tele-mental health due to COVID-19 guidelines.
Insurance
At this time, we are not credentialed with insurance panels for a number of reasons. Mental health professionals are required to submit an official client diagnosis, ongoing progress reports, and treatment plans when clients file in-network; this process is a breach of confidentiality. Although we are not taking insurance, we will provide you with a receipt for services that includes the necessary information for you to file for reimbursement with your insurance provider.
Session Fees
Counseling fees vary based on the specific services you receive and can be influenced by a number of factors (modality, number of individuals involved for group/family counseling, school involvement/advocacy...etc.). Sliding scale options can be provided based on need and clinician availability. At this time, only credit/debit card payments are accepted.
Call (214) 659-1293 for more information.
No Surprises ACT of 2022
Effective January 1, 2022, the No Surprises Act, which Congress passed as part of the Consolidated Appropriations Act of 2021, is designed to protect patients from surprise bills for emergency services at out-of-network facilities or for out-of-network providers at in-network facilities, holding them liable only for in-network cost-sharing amounts. The No Surprises Act also enables uninsured patients to receive a good faith estimate of the cost of care.
Who does this impact?
Currently, clients who are receiving services from an out-of-network provider or are self-pay clients.
Billing Disclosures – Your Rights and Protections Against Surprise Medical Bills
When you are receiving care or get treated by an out-of-network provider, you are protected from surprise billing or balance billing.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have the following protections:
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You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
Your health plan generally must:
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Cover emergency services without requiring you to get approval for services in advance (prior authorization).
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Cover emergency services by out-of-network providers.
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Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
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Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.
If you believe you’ve been wrongly billed, you may contact:
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Your Health Care Insurance Plan. The number is on the back of your insurance card.
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Visit the Department of Insurance and Financial Services for more information about your rights under Michigan law.
Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
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You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment and hospital fees.
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Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
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If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
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Make sure to save a copy or picture of your Good Faith Estimate.
Get More Information
For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises
Paperwork
All paperwork will be sent via our HIPPA compliant client portal. You will be emailed a link and asked to complete the necessary documents. Paperwork will need to be completed prior to the intake session. If you would like a hard copy, one will be provided for you.
PUBLIC NOTICE HB4224 TX HEALTH & SAFETY
Please see a copy of the Section 181.105 of the Health and Safety Code below
https://statutes.capitol.texas.gov/?tab=1&code=HS&chapter=HS.181&artSec=181.105
Requesting Your Records
Records are kept of all your and your counselor’s communications, including contact via phone, text, and email. Records are the property of Dr. Charmaine Conner, Owner of Embrace Counseling and Wellness, PLLC and are stored on Simple Practice which provides security features including passwords, SSL encryption of notes, FIPS140-2 encryption on web browser, and audited restricted access to servers. All client records are backed up daily. Client records are disposed of seven years after the file is closed. Files of clients who are minors, or who were minors, when they began treatment will be disposed of five years beyond when the minor reaches 18 years of age.
In the case that Dr. Charmaine Conner is unable to serve as custodian of records (i.e. upon death or other incapacitation) Amanda Taylor will assume the role and can be reached by email at amandataylor@embracecw.com or by phone at 901-605-5106. Should you provide a written request to your counselor, Dr. Charmaine Conner, or Embrace Counseling and Wellness, PLLC to release a copy of your records, please be aware that both a record preparation fee will be charged and a Release of Information (ROI) form must be signed and remitted before records will be released.
Per the Texas Health and Safety Code Subtitle E, Chapter 611.008, we will charge a reasonable fee ($25 for the first twenty pages and $.50 per page for every page thereafter), plus your counselor’s rate multiplied by the time spent preparing the records. A professional may not charge a fee for records requested for filing for disability or Medicaid. A copy of the record will be provided within 15 days AFTER receipt of the ROI and payment.
In the case of shared custody of a minor, multiple individuals may have rights to the minor’s record. If one parent/guardian, requests a copy of the records, additional copies will be provided to the other parent/guardian who also have legal rights to the records, at the same cost. If records are requested or subpoenaed, this does not indicate an automatic release of records and Embrace Counseling and Wellness, PLLC or Dr. Charmaine Conner may choose to seek a court order quashing the subpoena or providing protection should disclosure be deemed not in the client’s best interest.
Your counselor, Dr. Charmaine Conner, or Embrace Counseling and Wellness, PLLC may deny access to any portion of a record if they determine that release of that portion would be harmful to the patient’s physical, mental, or emotional health, as detailed in Section 611.045 of the Texas Health and Safety Code.
Texas Behavioral Health Executive Council Complaint Process
Your counselor’s services will be rendered in a professional manner consistent with the current ethical practices promulgated by the ethical codes of the Texas Behavioral Health Executive Council (TX BHEC), the Texas Family Code (TFC), and the Texas Administrative Code Chapter 681. If at any time you are dissatisfied with your counselor’s services, please let your counselor know, or their supervisor, or Embrace Counseling and Wellness, Owner, Dr. Charmaine Conner, so that any issues can be worked through. If your concerns remain unresolved, you have the right to report your complaints to the TX BHEC for further investigation. The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
You can find information on their website at: https://bhec.texas.gov/complaints-enforcement-faqs/ or for more information you can contact them at: 1-800-821-3205 or Texas Behavioral Health Executive Council, 1801 Congress Ave., Ste. 7.300 Austin, TX 78701
Attorney General Consumer Protections
If you feel your concerns have not been adequately addressed by the counselor, the practice owner, and/or the TX BHEC, you also have the right to contact the Office of the Attorney General’s Consumer Protection at https://www.texasattorneygeneral.gov/consumer-protection.
